Stable system performance requires maintenance of highly-qualified specialists who can save it from unexpected fails and errors. Enterra Poker technical support professionals mission is: "To support our Customer's business processes and increase our Customer's investment in Poker software solution". Our technical support objectives are to provide prompt, accurate technical assistance from knowledgeable staff, and to listen carefully to customer requests. The mission and objectives executed each and every day, have translated into a world-class support team that has earned an excellent reputation.
Enterra Poker support and maintenance are offered as a part of full software life-cycle services. We offer personalized and very flexible service.
Technical support includes:
Our technical support and maintenence services help to minimize probability of critical situations. We guarantee prompt responses on any issue system may encounter. As a result time spent on system recovery is minimal. We also guarantee NON-disclose of all business confidential information that support technical staff may come across.
Technical support is organized into fixed-pay support packages aimed to minimize forced system downtime. You can order poker support and maintenance package on month or annual basis. Any support package can be ordered to any Enterra Poker package you purchase. Note: you can always upgrade to a higher level support package. Choose the support package best suitable for your poker room.
1. Mini Package. The package includes 75 man-hours per month on a planned audit, technical support and maintenance of correct system performance. Suitable for irregular support and ideal for play money poker versions.
2. Standard Package. The package includes 150 man-hours per month on testing, regular audit and maintenance of correct system performance. Standard Package is oriented on medium-sized Poker Rooms with average load.
3. Pro Package. The package includes 300 man-hours per month on planned system performance audit, technical support and consultations. Pro Package is oriented on big Poker Rooms with over 70,000 simultaneous users with real money accounts.
Please contact us by email to discuss support option appropriate for your business. We'd like to hear from you.
